False Alarm Bylaw (No. 3747)
A few important facts you should know about this bylaw is that it comes into effect this year, September 2015. In one calendar year, if the emergency services (RCMP, or Fire Dept) respond to your residential or commercial property and find it is a false alarm, the City will send you a bill for $100. If it happens a second time, the bill will be $200. The third time, the bill will be $300, and any times 4+ will be $400 each.
As you can see, the expense for any false alarms could add up quickly. We strongly encourage you to contact us to ensure your account information is correct and up to date. Also, test your system monthly, or weekly to ensure it's functioning correctly. We're happy to work with you to help you avoid receiving any false alarm fees from the City!
We will do our best to answer your questions, but there may be information you need that we don't have. In that case, dependant on the nature of your question, please direct your questions to either the City or the RCMP.
December 4th, 2014
Over the past few weeks, we have received numerous calls at our administration office from our customers concerning some phone calls they have been receiving. (Currently these reports have only come from residential customers).
The person on the other line always has a thick accent, and claims to be calling from "your monitoring station". They state that their records show you have a security system older than 3 years, and proceed to offer some sort of deal if they can send someone by your residence in the next few days.
We can assume with all the telephone scams that have been ongoing the past couple years, this is not much different. They are only looking to get as much information about you as possible. We do advise you not to provide any information that is personal to these individuals, or even acknowledge the fact that you have a security system installed. We can assure you that our monitoring stations are local, and that the monitoring station is only responsible for dealing with real live alarm signals, not making sales calls.
Please pass this information on to family, and friends that also have alarm systems. Hopefully, enough people can be advised of this scam before they cause trouble for someone. If you have any questions or concerns about your account, feel free to give us a call.