Frequently Asked Questions

The following are some questions we are asked frequently, and have come across which we think would be informative to you.

Who owns my alarm system?

You do! Whether you bought a place with an existing Amax Praetorian system, or had Amax Praetorian install one, the equipment is owned by you.

What is the difference between a monitored, and a non-monitored alarm system?

When an alarm system is monitored, there are signals reporting to a central station and operators act upon signals received. The operators send the correct help required, whereas non-monitored systems have only a local notification (siren on premise), which may not alert anyone's attention.

What am I paying monitoring fees for?

Service fees are paid for operators on standby 24 hours a day, 365 days a year to respond to incoming signals from your premise.

What is the difference between a "Free" alarm system, and the systems you offer?

There is no such thing as a "free" alarm system. Those free systems are 9 times out of 10 inadequate to cover one's premise properly, and require the customer to sign a 36 month contract at an inflated rate. The usual tactic is; once they have their foot in the door, they will attempt to up-sell a customer. Often times the equipment remains the property of the company, and once the contract expires they remove it.

 

We offer a customer tailored system that is suited to your premise. Upon inspection of your premise, we will provide a written quotation for the purchase of a security system with preferred monitoring rates.

We will never try to sell you something you don't need with your security system. Our monitoring agreements are based on a 12 month period, and there are no surprise fees should you decide to cancel.

I am planning on, or have changed my telephone service provider. How will that affect my alarm system?

Changing your telephone services can affect the alarm, in particular, changing to an internet based phone or VOIP (Voice Over IP) will likely result in your alarm system not functioning properly.

Other telephone service providers, such as Telus (POTS) or Shaw (Shaw Digital Phone), will work with the alarm system. It is in your best interest that you tell your new telephone service provider that you  have a monitored security system.

 

We highly recommend before the installer leaves your premise that you test your alarm system to the Central Monitoring Station. Thus ensuring that your alarm system is reporting to the Central Station.

If your system is not reporting to the Central Station, you may need to ask the telephone service installer to correct the connection. Or, you may call the office at Praetorian Security, and request a service call.

The trouble light is lit up on my keypad. What does this mean?

A trouble light could mean a few different things; a low system battery, a faulty zone or telephone line loss. In some cases, it could be a more serious trouble, or something that can be easily solved. To find out what kind of trouble it is, press the trouble button on your keypad. When you do, a number will show up. Please make note of this number.

 

On both Paradox and DSC alarm systems, if your keypad showed a "1", then your system battery is low and needs replacing. We have new system batteries available for purchase at our office. If you wish, you can stop by and purchase one. Or, if you are unsure about changing the battery yourself, a technician can be scheduled to come by and change it for you. (Please be advised there is an additional cost for this).

 

If another number shows up, different from what was mentioned above, please contact our office and speak with a technical representative.

How long can I expect my backup battery to last?

Backup batteries can be expected to last anywhere between 3 and 5 years. Often times they can last a lot longer, as we have come across ones that have lasted as long as 7 years. If you experience frequent or ocassional long periods of time without electricity at your location, it is probable that the life of your battery will be reduced.

How do I test my alarm system?

We recommend that you test your system at least once a month. Here is a basic testing procedure.

What can cause a false alarm?

A false alarm is not an uncommon event. Sometimes misaligned doors/windows can cause a contact to send a false signal. It is possible as well that should a window be left open, and a breeze blowing the drapes could set off a motion detector. Often times pets will set off a motion, if you have non-pet friendly motion detectors installed. Or sometimes it is because of an ageing component failure.

What should I do if I accidentally set off my alarm system?

Please refer to our information page.

Is there a question you have that is not listed? Take a moment to send us a quick email with your question, and we will do our best to answer it!